The Necessity Spa

Policies

Cancellation Policy

In an effort to ensure our clients get the best service possible, if you are unable to keep your scheduled appointment for any reason we respectfully request a 48-hour notice be given via phone call/text message directly to The Necessity Spa @ (330)-257-7474 to cancel or reschedule an appointment. Less than 48-hour notice will result in 50% of the service total due immediately) which is non-refundable nor will it be applied to future appointments. 72-hour notice is required for the cancellation of any multiple-service booking or spa package. Less than 48-hour notice will result in the deposit being forfeited) which is non-refundable nor will it be applied to future appointments. There will be a fee equal to 100% of your service assessed, for any cancellations less than 72 hour notice prior to service If you are more than 15 minutes late, your service will be shortened and you will be charged full price for that service.

Ethics

Our goal as a professional is to provide our clients with a professional and safe environment. We take pride in meeting our clients self care needs. Our services are 100% NON-SEXUAL! Making sexual advances or inappropriate conduct before, during, or after your massage or spa service is unacceptable. Here at The Necessity Spa we implement a ZERO TOLERANCE POLICY. In the instance something were to happen, the session will be ended immediately, paid in full, and if needed further action will be taken. Please respect our profession and place of business. The Necessity Spa reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met. If you have any questions please ask when booking your appointment.

Treatment Refunds

At The Necessity Spa, our foremost commitment is to deliver exceptional service to you. It's important to note that we do not provide refunds for our services. We hold honesty as a core value in all our interactions with you. Esthetics are inherently variable, and individual responses to treatments can differ widely. Accurately predicting specific results is exceedingly challenging, so payments for our services encompass the treatments themselves rather than guaranteeing a particular outcome. Nonetheless, our dedication remains unwavering as we continuously strive to attain the optimal results for your benefit. We sincerely appreciate your choice in allowing us to serve you!

Professional Product Refunds

Our mission is to provide you with high-quality skincare products in addition to our services. You may find these products so desirable that you wish to include them in your daily skincare regimen at home. If, for any reason, you purchase any of our spa products for personal use and discover any defects, we are pleased to offer an exchange within 10 days of purchase, provided you have a valid receipt. Unfortunately, we are unable to provide cash refunds for returned products. Instead, we will issue spa credits that can be applied to the purchase of any other products in that range.

Contact The Necessity Spa

Or give us a call to schedule your appointment at 330.257.7474

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